1. Where's my order and how do I track my order?
2. How much will it cost me to ship my order anywhere in the Domestic United States?
3. How much will it cost me to ship internationally?
6. How can I check the remaining balance on my giftcard?
7. I accidently entered the wrong shipping address how do I change it?
8. I just received an error message while attempting to place my order. Did my order go through?
9. How can I make a return/exchange, and what is your return policy?
10. Are there any other places I can pick up Glamour Kills?
11. I would like to carry GK in my store who do I contact?
12. How can i know when a particular item is about to be restocked or discontinued?
13. Why am I having trouble logging into my account? / I forgot my password.
14. Where do I enter my Promotional Coupon Code? / I cannot get my Coupon Code to work.
15. How do your sizes run?/How will they fit?
17. How do I join your Street Team?
18. How can I intern with Glamour Kills?
19. Will Glamour Kills Sponsor my band?
20. Do you guys give out free stuff?
1. In most cases, orders ship within 1-2 business days from the time the order was placed unless otherwise noted in the items description. Delays may be caused by Special Events or Holidays.
Transit times may vary, but most orders ground shipped within the Domestic United States will arrive within 5-8 business days.
Any order outside of the Domestic United States may take an extra 1-3 weeks to arrive due to customs and carry-over delays.
Once an order has been shipped, you will receive a confirmation email with your USPS tracking number attached. Please note that The United States Postal Service will not track International orders of any kind.
2. Domestic shipping rates may vary depending on the weight of the package and the number of items in the order. You can view your total cost of shipping at the check out screen before purchasing to see the exact amount you will be charged.
3. International shipping is calculated based on the weight of the item(s) and the distance traveled. Please note that each countries customs charges will vary. This charge is not in any way related to Glamour Kills. For more information please review question 4 below.
4. Most countries place import taxes on goods arriving from other countries. Generally, an extra fee is added because the product was not made in your country. All packages shipped internationally may incur a customs tax regardless of their cost, weight, or size. This fee is in no way related to Glamour Kills Clothing. For more information please review the link HERE.
5. There are! We also accept check or money order. To order, just download our handy dandy mail in order form below, fill it out and mail it to us. To ensure your order is processed quickly and accurately, please review all of the information on the mail in order form before submitting to Glamour Kills.
* Glamour Kills Clothing accepts no responsibility for lost money orders/cash. We STRONGLY SUGGEST that you insure your package and request a tracking number.
* Make ALL money orders payable to Glamour Kills Clothing.
* We currently do not accept mail in orders outside of the Domestic United States. We apologize for any inconvenience.
Download The Mail In Order Form Here.
6. You can use the balance checker here.
Balance Checker
Please direct any giftcard questions to customerservice@glamourkills.com
7. Don’t panic! Simply contact us with your order ID number and correct shipping address/size/style as soon as possible. We will do all that we can to reach your package before it is shipped. If your package has already been shipped, there is still a chance we will be able to correct the address before delivery. If we are not able to change the size/style before it is shipped, you will have to follow the Return/Exchange form located HERE once the order arrives to you.
Contact: customerservice@glamourkills.com
845-765-1132
8. This error generally occurs when the information you are placing under the billing information section of this order does not exactly match the information that would be on your credit card billing statement. Although there may be "pending" charges in your account. You will NOT be charged for these. It may take anywhere between 2-10 days for these attempted charged to clear. For any further questions or concerns regarding this issue please contact customerservice@glamourkills.com
9. You must follow the return/exchange form located below as well as at the bottom of our homepage. Item(s) must be returned within 30 days of the ship to date. Please review our web site for style and size availability. You must include $8.00 for all exchanges within the Domestic United States and $15.00 for all International exchanges. Returns must be unworn, unwashed, undamaged, and odor-free. All sales are final for jewelry, socks, under garments, and CD's unless otherwise noted in the items description. You will be notified via email once your return has shipped or once you have been refunded. Orders that were placed with payment methods other than Visa, Master Card, Discover or American Express, will receive store credit. If you are requesting an exchange and would like your new order shipped to an address other than your original shipping address, please include that information in the "comments" section located on the bottom of the return/exchange form.
PLEASE NOTE THAT AS OF MONDAY, FEBRUARY 1ST WE WILL NO LONGER ACCEPT ANY RETURNS/EXCHANGES FROM ORDERS THAT WERE PLACED BEFORE DECEMBER 25TH.
Download the Return/Exchange form HERE.
10. Glamour Kills is constantly growing and is available in many other retail outlets in the U.S.A. and abroad. Click on the store locator to find out the closest place near you!
STORE LOCATOR
11. Has Glamour Kills caught your eye and you are interested in carrying GK in your store? For more information please send an email to retail@glamourkills.com.
12. Our website always shows our current stock. If an item is going to be discontinued, it will say “clearance”, “last chance” or “final pressing” on the items description. Restock times will vary depending on the item. For any restock questions about specific items, please email customerservice@glamourkills.com.
13. Try enabling cookies on your web browser and make sure your computer is able to read Java Script. Also, confirm that you have your correct login and password. When you create an account, we suggest you jot down your login and password in a secure location so you don't forget. If you have forgotten your password, please click the “Forgot Password?” link located below the sign in section. If you are still having issues logging in please contact customerservice@glamourkills.com.
For more information on “Cookies”, please review the link HERE.
14. Promotional coupon codes can be entered at the billing information screen. Please note coupon codes will not work for any pre-orders, band collabs, special event items, or if noted on the items description.
15. Snug as a bug in a rug! You can check out our size chart HERE. Please note that the measurements we give in our size chart may have a variance of about an inch. The description on the detail page of each shirt in our store will indicate which type of shirt that particular design is printed on. Generally, you may experience some shrinkage in both the length and width after wash with our 100% cotton and 50/50 cotton-poly tee.
16. We sure are! Glamour Kills takes security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information.
17. Glamour Kills is fueled by the support we get from people just like you. If you’d like to help spread the GK Lovin and become part of our street team, please click HERE.
18. One of the best ways to break into the Fashion/Marketing/Music industry and get the experience required to move up to the more prestigious positions is to become an intern. Particularly for students, being an intern can provide you with excellent on-the-job experience, letters of recommendation and even the possibility of college credit once the internship ends. If you are interesting in becoming a seasonal Intern for Glamour Kills Clothing, please send an email to Interns@glamourkills.com. Please include a quick bio about yourself, what you are currently studying or will be studying in the near future. Please include contact information and a reason as to why you are interested in interning for us. All interns must be able to commute to our offices in Fishkill, New York.
19. We are huge supporters of music. Although we would love to provide every single artist that messages us or meets us at events with an endorsement, it is simply not possible. If you think you’ve “got what it takes” please send a quick bio and some links, or music attachments to sponsorships@glamourkills.com. We love to keep up with new and up-coming artists as well as follow the growth of the bands we’ve worked with throughout the years.
20. Yes we do! We do our best to ensure that every single order that leaves our warehouse is chock full of goodies like stickers, posters and more.
21. We are happy to help you with any questions, concerns or issues you may have. Feel free to contact us via the information below. No question is a stupid question!
customerservice@glamourkills.com.
Phone: 845-765-1132
Monday-Friday 10-6:30 EST.
